Get notifications about new tickets or ringing chats directly into your iPhone or iPad. Install LiveAgent iOS now! Requires iOS 5.1 or later. Compatible with iPhone, iPad, and iPod touch. This app is optimized for iPhone 5.
LiveAgent for iPhone – Full customer support in your hand. Chat with
your customers, solve tickets and be more productive on-the-go!
LiveAgent iOS app
We have integrated separate WhatsApp numbers for different sales departments so customers always know who they are in touch with.
Agents working on chats can now view all high-end retouching requests generated through the WhatsApp channel with just one click on the request filter on the requests screen.
We have created a separate SLA with 1 hour response time for both the first and the next response.
When a WhatsApp login is waiting for a response for more than a few hours, we set a time rule to notify online agents so that we can maintain a higher response rate and avoid exceeding the 24-hour limit.
We have set up WhatsApp message templates so that in case some requests reach the 24-hour limit, it can still contact the customer with pre-defined and approved message templates. This can be especially helpful for support that doesn’t have 24/7 coverage like we do.
Service requests are common in any industry, but the effectiveness of your incident management process dictates the overall success, speed and sophistication of your workflow. By using IMS, you can improve response times and resolution times through SaaS solutions.
Some of the most notable benefits of using this software are
Less total downtime
If you’re running a business, it’s imperative to Rayuwar mutum da al’umma gabaɗaya keep it running like a well-oiled machine, even if there seems to be a problem. By using a superior incident management platform, you can ensure that your operations experience less downtime as issues are recorded, tracked and resolved in aub directory a streamlined manner.
